Refund and Return Policy – Kei Truck Shop
Effective Date: July 1, 2025 | Last Updated: June 29, 2026
At Kei Truck Shop (keitruckshop.com), customer satisfaction is important to us, and we want every buyer to feel confident purchasing a Japanese mini truck, kei van, or kei truck part from our inventory. Because of the unique nature of imported used vehicles, our Refund and Return Policy works differently than policies for typical retail goods. Please read this policy carefully before completing your purchase.
By purchasing a vehicle, part, or accessory from Kei Truck Shop, you acknowledge that you have read, understood, and agreed to the terms outlined below.
If you have questions about this policy, contact us at: sales@keitruckshop.com
Kei Truck Shop specializes in importing and selling authentic Japanese-domestic-market (JDM) mini trucks and kei vans, including Suzuki Carry, Daihatsu Hijet, Honda Acty, Mitsubishi Minicab, Subaru Sambar, and Mazda Scrum. Every vehicle we sell is a used, imported vehicle with a unique history, mileage, and condition. For this reason, our refund and return process is structured specifically around the realities of buying a used import vehicle, rather than a standard new-product return policy.
This policy applies to:
Complete kei truck and kei van vehicle purchases
Parts and accessories purchased through our online store
Shipping and delivery services arranged through Kei Truck Shop
Vehicle Sales – As-Is Policy
All vehicles sold by Kei Truck Shop are sold as-is, where-is, with no express or implied warranty of merchantability, fitness for a particular purpose, or condition beyond what is explicitly disclosed in the vehicle listing. This is standard industry practice for imported used vehicles and is reflected in our pricing.
Before finalizing a purchase, every vehicle listing includes:
Year, make, and model
VIN (Vehicle Identification Number)
Drive type (4WD or 2WD)
Transmission type
Odometer reading in kilometers and miles
Known features (axle lock, diff lock, high-low transfer case, air conditioning, twin cam engine, and similar)
Photos of the actual vehicle for sale
Because each vehicle’s condition, mileage, and features are clearly disclosed prior to purchase, vehicle sales are considered final once a deposit or full payment has been made and the vehicle has been confirmed as a match to the listing description, except as outlined in Sections 4 and 5 below.
Deposits and Reservation Holds
To reserve a specific kei truck or kei van while financing, shipping, or paperwork is arranged, Kei Truck Shop may require a deposit.
Deposits are typically non-refundable once the vehicle has been pulled from active inventory and reserved exclusively for you, because doing so removes that vehicle from sale to other interested buyers.
If Kei Truck Shop is unable to deliver the reserved vehicle as described, your deposit will be fully refunded.
If you cancel a reservation due to a documented inspection finding that materially contradicts the original listing description (see Section 4), your deposit will be refunded in full.
Deposit terms will always be clearly communicated to you in writing (email or invoice) before payment is collected.
Vehicle Inspection Period
Because we know buying a vehicle sight-unseen can be stressful, we offer the following protections:
Pre-Purchase Inspection
Before completing your purchase, you are welcome to:
Visit our facility in person to inspect any vehicle
Request additional photos or video of specific areas of the vehicle
Schedule a live video walkthrough with a member of our team, who will show you the vehicle in real time and answer questions
We strongly encourage all buyers, especially out-of-state buyers, to take advantage of these options before finalizing payment.
Post-Delivery Discrepancy Claims
If your vehicle arrives and does not match the material specifications stated in the original listing (for example, incorrect VIN, drastically different odometer reading, or a major safety issue not disclosed at the time of sale), you must notify us in writing within 48 hours of delivery with photo or video documentation.
Valid discrepancy claims may result in one of the following remedies, at Kei Truck Shop’s discretion:
A partial refund reflecting the difference in value
A replacement vehicle of equal or greater value, if available
A full refund, in cases of significant, verifiable misrepresentation
Cosmetic wear consistent with a used vehicle of its age and mileage (light surface rust, minor scratches, faded paint, normal interior wear) does not qualify as a discrepancy, as these conditions are expected in imported used kei trucks and are part of the as-is nature of the sale.
Shipping Damage Claims
If your kei truck or kei van sustains damage during transport that did not exist at the time of pickup from our facility, please follow these steps:
Document the damage with clear photos and/or video immediately upon delivery, before signing the carrier’s delivery receipt if possible
Note any visible damage directly on the delivery paperwork provided by the shipping carrier
Contact Kei Truck Shop within 48 hours of delivery at sales@keitruckshop.com with your order number and damage documentation
Because vehicles are shipped via third-party freight and transport carriers, damage claims are typically filed with and resolved through the shipping carrier’s cargo insurance. Kei Truck Shop will assist you in filing this claim and provide all necessary documentation, including pre-shipment photos of the vehicle’s condition.
Cancellations Before Shipping
If you wish to cancel your order after payment but before the vehicle has shipped or been picked up:
Requests made within 24 hours of payment may be eligible for a full refund, minus any non-refundable processing fees
Requests made after 24 hours, or after the vehicle has been prepared for shipment, export paperwork has been filed, or freight has been booked, may be subject to a cancellation fee to cover costs already incurred (such as documentation fees, freight booking fees, or payment processing fees)
Once a vehicle has shipped, cancellations are no longer accepted; the transaction is considered final and subject to Sections 4 and 5 above
We will always communicate any applicable cancellation fees to you before processing your cancellation, so there are no surprises.
Parts and Accessories Returns
Unlike full vehicle purchases, parts and accessories purchased through our online store follow a more traditional return policy:
Eligible Returns
Unused, unopened parts and accessories in original packaging may be returned within 30 days of delivery for a full refund of the item price (shipping costs are non-refundable)
Defective or incorrect parts may be returned within 60 days of delivery for a full refund or free replacement, your choice
Non-Eligible Returns
Electrical components that have been installed or wired
Parts custom-ordered or imported specifically for your vehicle
Items marked “Final Sale” at the time of purchase
Parts damaged due to improper installation
To initiate a parts return, contact sales@keitruckshop.com with your order number, and our team will provide a return authorization and shipping instructions. Customers are responsible for return shipping costs unless the item was defective or shipped in error.
Non-Refundable Items and Fees
The following are non-refundable under any circumstances:
Payment processing fees
Documentation and export certificate preparation fees
Freight booking fees once freight has been scheduled
Expedited or rush shipping fees, once shipping has been initiated
Deposits on vehicles that have been removed from inventory and later reserved successfully as described (see Section 3)
How to Request a Refund or Return
To request a refund, return, or report a vehicle/shipping issue, please follow these steps:
- Email sales@keitruckshop.com with the subject line “Refund Request” or “Return Request”
- Include your order number, vehicle VIN or part name, and a clear description of the issue
- Attach any relevant photos or video documentation
- Our team will respond within 2 business days to confirm receipt and outline next steps
We aim to resolve every request fairly, transparently, and as quickly as possible.
Refund Processing Times
Once a refund is approved, please allow the following processing times:
Credit and debit card payments: 5–10 business days to appear on your statement, depending on your bank
PayPal payments: 3–5 business days
Bank wire or ACH transfers: 7–14 business days, depending on your financial institution
Refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different card, account, or payment method.
Chargebacks and Disputes
We ask that customers contact us directly at sales@keitruckshop.com before filing a chargeback or payment dispute with their bank or credit card company. Most issues can be resolved quickly and fairly through direct communication with our team.
Filing a chargeback for a vehicle that was delivered as described in the original listing, after the inspection and discrepancy windows outlined in Section 4 have passed, may be contested by Kei Truck Shop with supporting documentation, including the original listing, photos, communications, and delivery confirmation.
Warranty Disclaimer
Kei Truck Shop does not provide a warranty on vehicles sold, consistent with standard practice for imported used vehicles sold as-is. We encourage all buyers to budget for routine maintenance after purchase, as is expected with any used vehicle, particularly one that has been imported internationally.
Parts and accessories sold through our store may carry a manufacturer’s warranty where applicable; details will be provided on the specific product listing.
Changes to This Policy
Kei Truck Shop reserves the right to update this Refund and Return Policy at any time to reflect changes in our business practices or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of keitruckshop.com or purchase of any vehicle, part, or accessory after a policy update constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about this Refund and Return Policy, or need to initiate a refund, return, or claim, please contact us:
Kei Truck Shop
Website: keitruckshop.com
Email: sales@keitruckshop.com
Subject Line: “Refund Request,” “Return Request,” or “Shipping Claim”
We are committed to resolving every request promptly, fairly, and transparently. Most inquiries receive a response within 2 business days.
Frequently Asked Questions (FAQ)
Vehicle Purchases
Can I return a kei truck after I buy it?
Vehicle sales are final once the vehicle has been confirmed as matching its listed description and has shipped or been picked up. This is standard practice for used imported vehicles sold as-is. However, if your vehicle arrives with a significant, verifiable discrepancy from its original listing (such as an incorrect VIN or undisclosed major issue), you may be eligible for a partial refund, replacement, or full refund as outlined in Section 4. We strongly recommend a pre-purchase inspection or live video walkthrough before buying to avoid any surprises.
What if my kei truck doesn’t match the description when it arrives?
Contact us within 48 hours of delivery at sales@keitruckshop.com with clear photos or video showing the discrepancy. Our team will review your claim and, if valid, offer a partial refund, replacement vehicle, or full refund depending on the severity of the issue. Normal wear and tear consistent with the vehicle’s age and mileage does not qualify as a discrepancy.
Is my deposit refundable if I change my mind?
Deposits are generally non-refundable once a vehicle has been reserved exclusively for you, since this removes the vehicle from sale to other buyers during that time. We recommend being fully confident in your decision, and taking advantage of our inspection options, before placing a deposit. If Kei Truck Shop cannot deliver the vehicle as promised, your deposit will be fully refunded.
What happens if my kei truck is damaged during shipping?
Document any damage with photos immediately upon delivery, note it on the carrier’s paperwork, and contact us within 48 hours at sales@keitruckshop.com. We will help you file a claim with the shipping carrier’s cargo insurance and provide all necessary pre-shipment documentation to support your claim.
Can I cancel my order after I pay but before the truck ships?
Yes, in most cases. Cancellation requests made within 24 hours of payment are typically eligible for a full refund minus any non-refundable processing fees. After 24 hours, or once export paperwork or freight has been booked, a cancellation fee may apply to cover costs already incurred. Once the vehicle has shipped, the order is considered final.
Why doesn’t Kei Truck Shop offer a standard 30-day return policy on vehicles like a typical retailer?
Used imported vehicles are fundamentally different from typical retail products. Each kei truck has unique mileage, wear, and history that is fully disclosed before purchase, and shipping a vehicle back and forth across the country is costly and impractical. This is why nearly all used vehicle dealers, including Kei Truck Shop, sell vehicles as-is rather than offering open-ended return windows. Our goal is to make sure you have all the information and inspection opportunities you need before you buy, rather than relying on a return process afterward.
Does Kei Truck Shop offer any guarantee at all on the vehicles?
While we do not offer a traditional warranty, we do guarantee that the vehicle you receive will match the material specifications disclosed in the original listing (VIN, odometer, drive type, and disclosed features). If it does not, you are protected under our discrepancy claim process described in Section 4. We also provide full transparency through detailed listings, real photos, and optional live video walkthroughs before you buy.
Parts and Accessories
Can I return a part I purchased if I no longer need it?
Yes. Unused, unopened parts and accessories in their original packaging can be returned within 30 days of delivery for a full refund of the item price. Shipping costs are non-refundable, and you are responsible for return shipping unless the item was defective or sent in error.
What if the part I received is defective or wrong?
Contact sales@keitruckshop.com within 60 days of delivery. We will provide a full refund or a free replacement, whichever you prefer, and cover return shipping costs in this case.
Are all parts eligible for return?
No. Installed electrical components, custom-ordered or imported parts specific to your vehicle, items marked “Final Sale,” and parts damaged due to improper installation are not eligible for return. Check the specific product listing for any additional return restrictions before purchasing.
General Questions
How long does it take to get my refund once approved?
Processing times vary by payment method: credit and debit cards typically take 5 to 10 business days, PayPal refunds take 3 to 5 business days, and bank wire or ACH refunds take 7 to 14 business days. Refunds are always issued to the original payment method used at checkout.
What should I do before filing a chargeback with my bank?
Please contact us directly at sales@keitruckshop.com first. The vast majority of issues can be resolved quickly through direct communication, and filing a chargeback for a vehicle that was delivered as described may be contested with documentation if the inspection and claim windows outlined in this policy have already passed.
How do I start a refund or return request?
Email sales@keitruckshop.com with the subject line “Refund Request” or “Return Request,” include your order number and a description of the issue, and attach any relevant photos or video. Our team will respond within 2 business days with next steps.
This Refund and Return Policy applies to all vehicle, parts, and accessory purchases made through keitruckshop.com. For questions, contact us at sales@keitruckshop.com.